FAQs
Frequently asked questions that our crew has received over the years.
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Platform-SEO Program FAQs
What kind of websites does Armada Digital build?
We build WordPress sites utilizing the DIVI theme. Any other theme requests will be addressed on a case-by-case basis, but we do not build sites outside of WordPress. DIVI is a user-friendly and flexible tool that is meant to empower both the client and their digital marketing account managers to quickly add or edit content.
What kind of sites does Armada Digital NOT build?
There are certain projects where Armada is not an ideal fit:
- Websites not utilizing WordPress as the Content Management System
- Websites requiring work within 3rd Party Proprietary Code
- Development-only projects where we do not have the opportunity to consult with the client on design, functionality, content, or search engine optimization.
- Fully custom-designed websites
- Website applications
- Case-by-case CRM integrations
- E-commerce storefronts
Will I be able to provide feedback?
Of course! There are designated opportunities for you to provide feedback as we combine your industry knowledge with our own expertise across website design, content, and SEO best practices.
What is the timeline?
We understand you’re eager to deploy your platform and start seeing results! With the Platform → SEO program, you can expect your fully optimized website to go live in 6 weeks. Of course, this is dependent on your availability to meet, give feedback, and grant approval at key points in the process.
When will I see results?
The benefit of SEO is that organic traffic is sustainable in nature! Post-launch, we typically see rankings start to take hold at the two-month mark. We capitalize on momentum by continuing to create long-form content, as more pages = more opportunities to rank for targeted keywords in both Google and AI tools.
SEO FAQs
What is the timeline of a SEO Foundational package?
A standard SEO Foundational Package includes the optimization of the core pages of the site and is a 4-6 week process. This package is built into our Platform-SEO Program and runs concurrently with the design and development of the website.
How does the Ongoing SEO service differ from the SEO Foundational package?
While the Foundational SEO package is typically executed during the Platform-SEO program and focuses on the core pages of the website, the Ongoing SEO service is an extension that builds upon the initial optimization by consistently adding new content to the site (which is a must to maximize visibility)!
If you are interested in SEO services and your existing website is not properly optimized, we always recommend starting with a Foundational SEO package, as the core pages of your website are most important, to then continue into our Ongoing SEO service.
Will you create the content needed to optimize?
We work directly with clients to either curate or create the long-form content that is compelling, in brand voice, and optimized for maximum visibility. There are clear opportunities for feedback before anything goes live.
What do you mean by "Ongoing?" Is it a contract?
When conducting keyword research, we can have anywhere from 100-500 terms, depending on your industry and location, that align with your brand's services and are being utilized by your target consumer. By adding or updating website content, we increase the number of keywords your website is likely to rank for and organic traffic as a result. Conversions that stem from organic traffic are typically of better quality than those acquired through ad spend and are more sustainable in nature.
All of our ongoing engagements are month-to-month, although SEO should be approached with a 6-month to 1-year time period to maximize return.
Paid Advertising FAQs
What ad platforms do you manage?
We create and manage ad campaigns for Google Search (PPC), Facebook, Instagram, and LinkedIn.
Is there minimum ad spend required?
Suggested ad spend is dependent on a few factors, including your primary objective (how many leads are desired) as well as the average cost per conversion. While the goal is always to reduce this cost by continually making campaign improvements, the minimum varies across ad platforms and industries.
How do you price Paid Advertising?
Pricing is determined by several factors outlined below, which should be determined by your marketing strategy:
- The number of ad platforms we will be managing
- The number of campaigns required to meet primary objectives
- The ad spend required to meet primary objectives
- The variance in ad creative needed (platform dependent)
Social Media Management FAQs
What social media platforms do you manage?
We most commonly create content for Facebook, Instagram, LinkedIn, and Pinterest.
How do you price Social Media Management?
Pricing is determined by several factors outlined below, which should be determined by your marketing strategy:
- The number of social media platforms we will be managing
- The level of content creation vs. curation [graphic design, video editing, etc]
- The frequency of posting & daily engagement required to meet goals
Email Marketing FAQs
What email marketing platforms do you manage?
We are a MailChimp agency partner; however, we do have experience with other email marketing tools.
How do you price Email Marketing?
Pricing is determined by several factors outlined below, which should be determined by your marketing strategy:
- Number of unique emails per month
- The complexity of email strategy (automated sequence vs. monthly newsletter)
- The variance in creative needed (design, video, etc.)
Brand Audit & Strategy FAQs
When should a business begin with a Brand Audit & Strategy?
Our sales process begins with an Exploratory Call, which helps us determine your brand’s marketing maturity and ensure our services are going to be truly effective. Depending on the size or complexity of your business, we may recommend beginning with a Brand Audit and Strategy to avoid wasted money, time, and effort.
This deliverable gives us the necessary time to audit your company’s current website and past marketing strategies to build a roadmap for the future.
For more, read this blog post from our CEO, "Why Your Business Needs a Go to Market Plan."
Is a Brand Audit & Strategy required in order to engage with you?
No! In short, if you have a working marketing strategy that you would like our team to execute, then we're ready to get right to work. With that said, if you're not clear on who your target market should be, whether your existing narrative resonates with your audience, or have tried multiple approaches and failed — we highly suggest you pause before diving in. While the research and strategy do not need to stem from us, trust us when we say that having clarity around your messaging and services before launching a website or running Facebook ads will save you time, money, and energy.
We have incredible channel partners we've worked with across business development, consumer research, and marketing strategy. If you're curious as to whether you would be a good candidate for our Brand Audit & Strategy service, reach out here.
Do I have to wait for the delivery of the Brand Audit & Strategy to start anything else?
Much of the research conducted during a Brand Audit & Strategy informs decisions made during our Platform-SEO Program. Because of this, these two products can be packaged together for a discounted rate. If, during the audit, the team finds that the existing website is not serving the target audience — we will let you know.
After auditing your existing brand and building our roadmap, the process to build your website and execute on digital marketing is seamless. That's the beauty of working with an agency that treats your brand like its own!
Do I have to commit to everything recommended in the Brand Audit & Strategy?
No! The deliverable is meant to help visualize what your digital ecosystem should look like at full capacity. We will build out what to prioritize over the next ~6 months but can shift things where budgetary and operational constraints are concerned. The goal is for your marketing to be both sustainable and scalable, which requires client input.
Hosting & Website Support FAQs
What servers does Armada Digital lease?
We lease our own private business-class servers with WPEngine that only our clients are on which means less chance of compromised sites and better security. Much better to be in a private pool than a public one!
Why host with Armada Digital?
There are a number of advantages to hosting with us, like having a real person to contact if you have any issues as well as the inclusion of premium plug-ins like Gravity Forms and Advanced Custom Fields at no additional cost.
Is there a discount for multiple sites hosted with you?
Yes! You receive hosting for every third site for free (buy hosting for two, get hostong for one free). Notice - sites with higher traffic or storage needs may require a higher rate. We will assess and let you know if this is the case!
What if I need additional website support?
Clients who host with us receive access to our ticket support system, where we can help resolve issues on your website or make updates across design, content, or functionality. There is a 1-hour minimum for Basic Hosting clients with an hourly rate of $125, so we suggest batching your requests for the best value. If you find you need more frequent updates, our Concierge Website Services program may be a better fit!
What if I would like to move my website away from Armada Digital hosting?
While we're sad to see you go, we understand that the time may come for your company to manage its own server or opt for a cheaper solution. If this is the case, please submit a ticket letting us know you would like to migrate your website and we will follow up with our Website Migration Exit Notice and next steps.
For the CWS program, what can my hour of support be used for?
For clients on our CWS program, your support hour each month can roll over for up to 3 hours applied at one time and can be used towards website-related design, content, coding, or training. If you have a larger project in mind, we can also apply these hours to your estimate, reducing the price by up to $300.
