
Spend More Time on What You Do Best
Business owners and leaders are constantly fighting to prioritize working on their business rather than in—something I can say from personal experience is easier said than done! We’re all aware that our time is better spent planning for the future, but instead, find ourselves dealing with present-day fires. And while I could write an entire blog series on operational systems and efficiency, this article addresses what you can delegate today to save yourself a considerable amount of time and numerous headaches within your small business operations: your website management.
Does Your Small Business Need a Website Management Partner?
We typically find small and medium-sized business owners that don’t have a dedicated solution for website management are typically in one of two camps. I say “website maintenance” and camp one immediately diverts their eyes, as they’ve put off logging into the backend to update plugins or foundational information about their business. Whereas camp two loves to put on a “developer” cap and spend a couple of hours tinkering to solve an issue a developer would have likely solved in 20 minutes!
For solopreneurs and small to medium-sized businesses that recognize the importance of keeping your website updated, but don’t have the resources to hire an in-house website manager and recognize their own talents are better applied elsewhere—we offer our Concierge Website Services program.
This monthly program is $250 per month ($350 for e-commerce sites), paid monthly, and includes the following services:
Hosting & Back-Ups
We lease and manage our servers from WPEngine as an Agency Partner and directly handle any support issues related to site uptime and backups. Our hosting clients receive:
- Contained servers with only our clients
- 99.99% Uptime SLA
- Nightly backups
- SSL certificate plus renewals
- Core WordPress updates
- PHP updates
- Automated weekly plug-in updates through Smart Plugin Manager
- Malware scans for viruses
- 24×7 support by WP Engine
- *Option to add Real-time Site Monitoring for an additional fee
Monthly Updates
- We conduct manual core, WordPress, and theme updates every 4-6 weeks, followed by quality assurance checks and a test contact form submission to ensure everything looks and functions as expected. You will be notified via email once completed.
Ongoing Support
- 1 hour of monthly support through our ticketing system, to be used towards website-related updates including design, content, training, etc. Option to build up to 3 support hours in reserve at a time (if you don’t use an hour one month, it will roll over to the next month with a max of 3 hours in reserve) and use towards larger requests.
- Our typical response time on support tickets for this program is within the same business day, by noon the next day if the ticket was opened after 3:00 PM CST.
- A reduced hourly rate of $100/hour (instead of our agency rate of $125/hour) for additional support time during normal business hours – (9 AM-6 PM CST Mon – Fri)
- A reduced emergency hourly rate – $200/hour (instead of $250/hour) for any immediate support time needed outside our normal business hours.
Ready to Learn More? Submit a Ticket!
Have questions about the program? Submit them through our ticketing system to test our response time at armadadigital.co/support. Now, back to that strategic business plan you were working on!